Archive for December, 2010

‘Brands should be striving for disloyal customers’

ijmr
Dec
15

As mentioned in our influencer re-think post,  the rebooting our site coincided with some analysis of the results of a series of product trials we’ve run in Australia for major brands on our Yooster panel that challenges conventional wisdom about customer loyalty and the effective spread of word of mouth, particularly for FMCG/CPG brands. We’ve [...]

Posted by Justin Kirby 
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