news & views

YOOSTER AIDS RE-LAUNCH OF NIVEA RANGE

We enabled a targeted subset of the Yooster panel to experience the day cream from the NIVEA VISAGE VITAL range of skincare products for women age 50+ on an exclusive basis, prior to finalising product enhancements and developing new marketing initiatives for the re-launch of the range.

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CONNECTED MARKETING NETWORKING GROUP

Connected Marketing Networking Group

The connected marketing industry’s business networking activities are now consolidated under one umbrella. Find out more about the new Connected Marketing Networking Group here.

DMC SPEAKING AT FIRST ITALIAN WOM SUMMIT

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DMC’s CEO has been invited to speak at Italy’s first ever conference dedicated to new, unconventional marketing techniques: Word of Mouth Summit 2008 from 2-3 April in Milan.

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THE ONLY NUMBER YOU NEED TO KNOW DOES NOT ADD UP TO MUCH

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Marketing Week’s Alan Mitchell has written a frank article about the Net Promoter® Score customer metrics debate, citing some findings from DMC and the LSE/LRCG, including:
"As Justin Kirby and Alain Samson point out in a recent article for Admap, there may be a big difference between an NPS of 40 derived from 70 minus 30 (70% promoters and 30% detractors) and one of 40 minus zero."

WOM: LOOK BEFORE YOU LEAP

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Brand Management magazine’s Jan-Feb 2008 edition carries a feature from CM site coordinator Justin Kirby who offers 12 tips for would-be word-of-mouth marketers to bear in mind.

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QUANTUM IN NEED OF SOLACE

iMedia

As the old saying goes, you can’t manage what you can’t measure. However, marketing metrics aren’t exactly as easy as 1-2-3. Why is it so difficult to weigh up the pros and cons of different metrics, and compare the performance of different marketing techniques? Businesses that expect their marketing activities (and marketing staff and partners) to be accountable will be enlightened by DMC’s advice in today’s edition of iMedia Connection.

FREE DMC/LSE CUSTOMER ADVOCACY REPORT IN ADMAP

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A new research report by DMC’s Justin Kirby and the LSE/LRCG’s Dr. Alain Samson was published in Admap today and can be downloaded for free for a limited time. The report reveals how UK companies are using customer advocacy metrics, and ways in which usage can be improved.

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WIDGETS RULE '08!

iMedia
If there’s one resolution brands should make this year, it’s to test the waters by including widgets in their online marketing plans. DMC rants about the state of the digital marketing industry and makes the case for being bold, in today’s edition of iMedia Connection.

CRACKING THE SOCIAL MEDIA NUT TAKES NOUS

iMedia

Advertisers are understandably keen to tap into the perceived consumer-fest of social media - but even social network owners themselves are getting this kind of contact wrong, as experienced recently by Facebook. In today’s edition of iMedia Connection, DMC discusses how marketers need to change their view of social media, if not their entire approach to marketing!

NEW RULES IN THE CLUB

On the home page of Mad.co.uk, DMC’s MD reports on how traditional trade associations are failing to satisfy their key stakeholders - and how social media models and tools can help.
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